Return and Refund

• At Xavian Fit, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund, exchange, warranty, and return guidelines below.

  1. Returns

  • Eligibility: To be eligible for a return, items must be in their original condition, unused, and with all original tags and packaging intact. You must initiate a return days of receiving your order.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Gift cards
    • Downloadable products
    • Opened or used items (e.g., fitness apparel, supplements)

  2. Initiating a Return

  To initiate a return, please contact our customer service team at [email protected] . Include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with instructions on how to proceed.

  3. Return Shipping

  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over, as we cannot guarantee receipt of your returned item.

  4. Exchanges

  If you wish to exchange an item for a different size or color, please initiate the return process as outlined above. After we receive your returned item, you can place a new order for the desired item.

  5. Refunds

  • Processing Time: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
  • Partial Refunds: Partial refunds may be granted for items that are not returned in their original condition, are damaged, or are missing parts for reasons not due to our error.

  6. Warranty

  Xavian Fit products may come with a warranty covering defects in materials and workmanship. The warranty period is insert warranty period from the date of purchase. To make a warranty claim, please contact our customer service team with your order number and a description of the issue.

  7. Contact Us

  If you have any questions about our Refund/Return Policy, please contact us at [email protected]